Política de envío
Shipping Policy
Last updated: May 2026
This Shipping Policy applies to all orders placed on woofy. By placing an order, you agree to the terms outlined below.
1. Shipping destinations
We currently ship to the following regions:
- European Union (all 27 member states)
- United Kingdom
- United States
- Canada
Orders to destinations outside these regions cannot be processed at this time.
2. Order processing time
Orders are processed Monday to Friday, excluding national and bank holidays. Standard processing time is 1 to 2 business days from the date of order confirmation. During promotional periods or peak seasons such as Black Friday, Christmas and holiday weekends, processing may take up to 3 business days.
Orders placed after 14:00 CET will be processed the following business day.
3. Shipping methods and delivery times
Estimated delivery times begin from the date of dispatch, not the date of order. Delivery times are estimates and not guaranteed.
European Union
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 3 to 5 business days | €5,90 |
| Express | 1 to 2 business days | €12,90 |
| Free standard | 3 to 5 business days | Orders over €60 |
United Kingdom
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 3 to 5 business days | £5.90 |
| Express | 1 to 2 business days | £11.90 |
| Free standard | 3 to 5 business days | Orders over £55 |
United States
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5 to 7 business days | $7.99 |
| Express | 2 to 3 business days | $15.99 |
| Free standard | 5 to 7 business days | Orders over $65 |
Canada
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5 to 7 business days | $9.99 CAD |
| Express | 2 to 3 business days | $19.99 CAD |
| Free standard | 5 to 7 business days | Orders over $80 CAD |
4. Shipping carriers
We work with established carriers in each region to ensure reliable delivery. The carrier assigned to your order depends on your destination, package weight and selected shipping method. Common carriers include DHL, UPS, GLS, BRT, Poste Italiane, Royal Mail, USPS, FedEx and Canada Post.
5. Order tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. Tracking information becomes active within 24 hours of dispatch.
You can also access tracking details by logging into your customer account on woofy.com.
If you do not receive tracking information within 3 business days from your order confirmation, please check your spam folder before contacting customer support.
6. Customs duties, taxes and import fees
European Union
All prices displayed include VAT. Orders shipped within the European Union are not subject to additional customs duties or import fees.
United Kingdom
All prices displayed include UK VAT at the applicable rate. No additional customs duties apply for orders shipped to the United Kingdom.
United States and Canada
Prices displayed exclude local sales tax, GST, HST, PST and import duties. Applicable taxes are calculated at checkout based on the delivery address. Additional duties or import fees may be charged by the destination country's customs authority and are the sole responsibility of the recipient.
Woofy is not responsible for delays caused by customs processing or for any additional fees imposed at the destination country.
7. Delivery address
It is the customer's responsibility to provide a complete and accurate delivery address at checkout. We recommend reviewing your shipping address before confirming your order.
If you notice an error in your shipping address, please contact us at hello@developpy.io within 1 hour of placing your order. Address changes after dispatch cannot be guaranteed.
Woofy is not liable for orders delivered to incorrect addresses provided by the customer at checkout.
8. Failed deliveries and returned shipments
If a shipment is returned to us due to one of the following reasons, the customer will be contacted to arrange re-delivery:
- Incorrect or incomplete delivery address
- Recipient unavailable to receive the package
- Failure to collect the package from a pickup point within the carrier's holding window
- Refusal of delivery by the recipient
Re-shipping fees apply at the standard shipping rate of the destination market. Refunds for returned shipments not re-delivered will exclude the original shipping cost.
9. Lost or damaged shipments
Damaged shipments
If your order arrives damaged, please contact us at hello@developpy.io within 7 days of delivery. Include your order number, photographs of the damaged packaging and photographs of the affected products. We will arrange a replacement or full refund based on the assessment.
Lost shipments
If your tracking shows the package as delivered but you have not received it, please first verify with your local carrier and check with neighbours or your building reception. If the package cannot be located, contact us at hello@developpy.io.
A shipment is considered lost if it has not been delivered within 10 business days from the dispatch date for domestic deliveries, or 20 business days for international deliveries. We will issue a replacement or full refund once a shipment is officially declared lost by the carrier.
10. Holiday and peak season shipping
During peak periods including Black Friday, Cyber Monday, Christmas and major holiday weekends, delivery times may be longer than usual due to increased carrier volume. We recommend placing orders early during these periods. We will communicate any significant delays via email and through notices on our website.
11. Local pickup
Customers in the Barcelona area (Spain) may select local pickup at checkout. Pickup is free and orders are typically ready within 24 hours from order confirmation. You will receive an email notification when your order is ready for collection.
12. Changes to this policy
Woofy reserves the right to modify this Shipping Policy at any time. Changes become effective when posted on this page. The "Last updated" date at the top of this policy reflects the most recent revision.
13. Contact
For any questions regarding this Shipping Policy or your order, please contact us:
Email: hello@developpy.io
Response time: within 1 business day, Monday to Friday