Shipping
Shipping Policy
At Woofy, we want your pet's favorite meals to arrive quickly and safely. Here is everything you need to know about our shipping options and delivery times.
Free Shipping
Enjoy free standard shipping on all orders over EUR 50. No promo code needed — the discount is applied automatically at checkout.
Shipping Options
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3 to 5 business days | EUR 4.95 (free over EUR 50) |
| Express Shipping | 1 to 2 business days | EUR 9.95 |
Processing Times
Orders placed before 2:00 PM CET on business days are typically processed and shipped the same day. Orders placed after 2:00 PM or on weekends and holidays will be processed the next business day.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to follow your package in real time through our carrier's tracking portal. If you have not received a tracking email within 48 hours of placing your order, please contact our support team.
International Shipping
We currently ship to all EU member states. International shipping rates and delivery times vary by destination. Customs duties and import taxes, if applicable, are the responsibility of the buyer. We are working on expanding to additional regions — stay tuned for updates.
Questions?
If you have any questions about shipping or need help with a delivery, reach out to us at hello@woofy.com and we will be happy to help.