Returns

Return and Refund Policy

We want you and your pet to be completely happy with every Woofy purchase. If something is not right, we are here to make it easy.

30-Day Return Window

You may return most unopened and unused products within 30 days of delivery for a full refund. Items must be in their original, sealed packaging and in resalable condition.

How to Start a Return

  1. Contact our team at hello@woofy.com with your order number and the reason for your return.
  2. We will respond within one business day with a return authorization and prepaid shipping label.
  3. Pack the item securely and drop it off at the designated carrier location.
  4. Once we receive and inspect the returned item, we will process your refund.

Refund Timeline

Refunds are processed within 5 to 7 business days after we receive the returned item. The refund will be issued to your original payment method. Please note that your bank or credit card provider may take an additional 3 to 5 business days to reflect the refund on your statement.

Exchanges

If you would like to exchange an item for a different product or size, please initiate a return and place a new order. This ensures the fastest processing time.

Exceptions

For the health and safety of all pets, we cannot accept returns on the following:

  • Opened or partially used food products
  • Perishable items
  • Products marked as final sale

If you received a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund at no extra cost to you.

Need Help?

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM CET. Email us at hello@woofy.com and we will take care of you.